Education and Experience: Nicola is an organisational development practitioner and coach, with over 20 years’ experience. In particular she has worked extensively in the field of international cultural relations. Nicola brings varied experience as both a business partner, delivering L&D strategies to support change and business growth and as the global lead for key HR processes such as performance and talent management. Nicola is a trained mediator and has successfully aided line managers and staff to resolve disputes and improve working relationships. With knowledge of 3rd sector and commercial environments, Nicola is skilled at helping organisations and individuals balance ethical decision making and commercial intent.
Professional Skills and Expertise: Certified in EQi (Emotional Quotient) testing and feedback, Nicola is experienced in delivering impactful coaching to help others improve their performance and achieve their development and career objectives. Nicola has designed and delivered leadership development initiatives for UK and International audiences and has delivered a range of initiatives to increase and embed equality, diversity and inclusion. Nicola’s empathy, exceptional communication skills, and down to earth manner enable her to build long- lasting relationships and to be seen as a trusted advisor and mentor.
International Experience: Nicola has worked extensively overseas, delivering people related interventions to audiences in the Middle East, Asia, Africa and Wider Europe. This has enabled Nicola to develop advanced cultural fluency and she is adept at tailoring her approach to ensure it is culturally appropriate and sensitive to the needs of local audiences.
Indicative Clients: Nicola has worked with clients up to senior manager level in a range of operating contexts, for example managing change, dealing with performance issues, managing difficult relationships and adapting to new operating environments.
Coaching style and approach: Nicola’s coaching clients describe her as warm and empathetic and say they always leave sessions feeling positive, energised and ready to take steps towards their goals. Nicola offers the right balance of challenge and support and is skilful at helping clients increase their motivation and confidence. Naturally curious, Nicola uses active listening, incisive questioning and appreciative enquiry to build rapport and help clients to gain real clarity around issues they wish to address, increase their self-awareness and understand their impact on others.